SlotPlanet Privacy Policy

At Slot Planet, we are committed to protecting your personal information and respecting your right to privacy. This SlotPlanet Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have regarding your information. By registering an account or otherwise using our services, you agree to the practices described below.

Who We Are

Slot Planet Casino is owned and operated by White Hat Gaming Limited, a company registered in Malta (registration C73232), with registered address at 85 St John Street, Valletta VLT1165. We hold licence MGA/B2C/370/2017, issued on 1 August 2018. Certain marketing, systems development, payment processing and customer service functions are carried out by our group company, White Hat (Holdings) Limited, registered in Gibraltar. When you interact with SlotPlanet Casino, you are dealing with these entities acting as data controller and processor respectively.

Information We Collect

Account and Registration Data

When you complete SlotPlanet register procedures, we collect your name, date of birth, address, email, phone number, and payment details. This information is necessary to verify your identity, confirm you meet our age and residency requirements, and comply with anti-money laundering regulations. We may also request identity documents at any stage, and additional verification is triggered once your cumulative deposits reach $2,000.

Financial and Transaction Information

We record details of every slotplanet deposit and slotplanet withdrawal you make, including the payment method used (such as Visa, Mastercard, Interac e-Transfer, Neteller, Paysafecard or LuxonPay), transaction amounts, dates, and any related correspondence. This data allows us to process your slot planet deposit and slot planet withdrawal requests accurately and to meet our regulatory obligations.

Technical and Usage Data

We automatically collect information about the device, browser and operating system you use when you access SlotPlanet, including your IP address, geolocation data, and session activity. If you use our SlotPlanet app or the slot planet app on a mobile device, we also collect app-specific identifiers, crash reports and performance data to keep our platform stable and secure.

Gameplay and Bonus Information

We track your gaming activity, including games played, stakes, wins and losses, as well as your participation in any slotplanet bonus or slot planet bonus offers, including no-deposit bonuses, free spins, and Super Stars VIP promotions. This helps us calculate wagering requirements, manage bonus eligibility, and detect irregular play.

How We Use Your Information

We use the information we collect to:

• Create and manage your SlotPlanet account, including your slotplanet login credentials and authentication process
• Verify your identity, age and residency, and prevent fraud or underage gambling
• Process deposits, withdrawals, and payments securely
• Administer promotions such as the slotplanet no deposit bonus, welcome offers and VIP rewards
• Provide customer support via live chat, email, and our Help Centre
• Comply with our licensing obligations under the Malta Gaming Authority
• Improve our website, our Slot Planet app, and overall user experience
• Send you marketing communications where you have opted in

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise you when you return to Slot Planet Casino, remember your preferences, and analyse how our services are used. Cookies also help us keep your slotplanet login session secure and detect suspicious account activity. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data. We may share information with:

• Payment providers to process your slot planet deposit and slot planet withdrawal transactions
• Identity verification and fraud prevention partners
• Regulatory authorities, including the Malta Gaming Authority, where legally required
• Our group company, White Hat (Holdings) Limited, for marketing, systems and support purposes
• Game providers such as NetEnt, Play'n GO, Pragmatic Play and Evolution, where necessary to operate specific games
• Professional advisers, auditors and law enforcement when legally obligated

Data Security

We are committed to protecting your data using industry-standard security measures, including encryption, secure servers, and restricted access controls. Our systems are regularly monitored to prevent unauthorised access to your SlotPlanet account, financial details, or personal identifiers. While we take extensive precautions, no method of transmission over the internet is entirely secure, and we encourage you to keep your password confidential.

Data Retention

We retain your personal information for as long as your account remains active and for a period afterwards as required by gaming regulations and anti-money laundering laws. If your account becomes inactive, our standard inactivity policy applies, and we may retain transaction records even after account closure to meet our legal and audit obligations.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team at support@slotplanet.com, and we will respond within a reasonable timeframe.

Children's Privacy

Our services are strictly intended for individuals aged 18 or over. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from someone under 18, we will take immediate steps to delete that information and close the associated account.

International Data Transfers

Because our services are provided across multiple jurisdictions, your data may be transferred to and processed in countries outside your country of residence, including Malta and Gibraltar. We ensure appropriate safeguards are in place whenever such transfers occur, in line with applicable data protection standards.

Restricted Territories

We do not offer our services to residents of certain restricted countries, and access to Slot Planet from these locations is not permitted under our licensing terms. If you attempt to register or use SlotPlanet from a restricted jurisdiction, your account may be suspended and any associated data handled in accordance with our compliance procedures.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of Slot Planet Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use, or protect your personal information, please contact our support team via live chat, available 24/7, or by email at support@slotplanet.com. We aim to respond to all enquiries within 24 hours.